Airport passengers complain about queuing time that cuts into their travel experience. Airports can be stressful environments for travellers, high levels of anxiety areas tend to increase at certain airport touchpoints, – such as check-in, immigration, security and boarding. These highlighted areas are susceptible to queues which can raise tempers.
So what is the solution? The potential to cut queuing time can positively affect passengers experience, faster and shorter queues mean passengers can spend more time working, shopping or relaxing. The most effective way of reducing queuing time in the travellers’ experience, is the automation of all key airport touchpoints.
Providing adequate passage efficiency is an opportunity for airlines and airports. Gunnebo’s guide looks at how the development of air passenger process automation is reducing bottlenecks at all key airport areas.
With automation, queuing time at airport checkpoints can be reduced by 50%
Optimised queuing times relieve passenger stress, it can also financially beneficial to airports and airline operators. According to ACI World’s Airport Economics Report, non-aeronautical related activities accounted for almost 40% of airport revenue in 2018. So fewer queues mean passengers will spend more time in stores and restaurants, which in turn increases airport revenue stream.
Airline operators know that every minute a plane spends on the ground it generates cost. So automated passenger flows also help their business by making more efficient and minimising turn-around times.